Terms and condition
These terms and conditions (collectively, hereinafter referred to as the "Terms") govern your ("User") access to and use of the website, www.bolaletsgo.com and the bola mobile applications ("Website"). The Website is owned, managed and operated by bolaletsgo tours and travels Pvt.Ltd.
Both you and bola are individually referred as party and collective referred to as parties.
“bola” offer you the facility of opening user account on the mobile application. This user account will be linked to the your email-id or phone number or both. For your use of the mobile application “bola” you agree to the following:
“Bola” has provided a wallet in the mobile application in the sole discretion of PayUmoney , the facility to transact through an online Wallet to its registered users with the following features:
1)Upon cancellation of previously booked tickets, the admissible amount will be transferred to the Wallet.
2)The cash equivalent balance available in the Wallet may be used by the Customer for making share car ticket bookings or avail any other services available at “bola” mobile Application only.
3)The present form and format of the Wallet, issued by “bola” to its customers, is prepaid payment instrument which can used for further any purchase or payment.
1)You acknowledge that you only have a limited right to use the mobile application/website and that you have no right to modify any part of the mobile application/Website or reproduce, copy, distribute, sell, resell or access the Facility for any commercial purposes.
2)You are also under an obligation to use this mobile application/Website for reasonable and lawful purposes only, and shall not indulge in any activity that is not envisaged in these Terms. You shall use this mobile application/Website, and any share car tickets purchased through it, for personal, non-commercial use only and shall not re-sell the tickets to any other person.
You must not use the Website for any of the following:
1)for fraudulent purposes, or in connection with any criminal acts or other unlawful activity; and/or
2)to send or transport in the carriage of the bus, any material that does not belong to you; or material that is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libelous, obscene, pornographic, pedophilic or menacing; ethnically objectionable, disparaging or in breach of copyright, trademark, confidentiality, privacy or any other proprietary information or right; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of India or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam” to cause annoyance, inconvenience or needless anxiety.
We may communicate with you through your email/SMS which you have provided to me at the time of registration/updates or by such other mode of communication, electronic.
1)This “bola” application all the services (including but not limited to software) included on or otherwise made available to you through this Website are provided on "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing by “bola” or on the Website.
2)Without prejudice to the forgoing paragraph, Website does not warrant that mobile application will be constantly available, or available at all; or
3) You are required to enter a valid phone number while booking a share car ticket on the Website. By registering your phone number with us, You consent to be contacted by us for the purposes of the transaction on the application or for sending you promotional offers or content.
However, We DO NOT take any liability for the following:
1) By the use of any of the payment method/s available on our mobile bola app by you, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to any of the following:
2) Lack of authorization for any transaction/s; or
3)Any payment issues arising out of the transaction; or
4)Decline of transaction for any other reason/s.
“bola” will process the ticket cancellation request from you as per our cancellation/refund policy . Generally, the cancellation fee and the period taken to process the refund will require generraly 7days(seven)working days. Our cancellation policy as follows:-
Time before journey time/date % of Deduction on the total fare paid.
Before 24 hours 0%
Before 12 hours 20%
Before 6 hours 50%
Before 3 hours 80%
Before 1 hour 100%
1)You are responsible for ensuring that your travel date, time and destination are correct before booking/reserving the share car tickets or when you select to confirm your ticket purchase on the mobile application. Please check the cancellation Policy available on the app for details about cancellation and refunds.
We will not be responsible for any loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure, electronic item, documents) and any other indirect or consequential loss to you when you commenced using the mobile application/Website or any our services
K)Suspension, Termination or Cancellation
We may suspend, cancel or terminate your account registered with us, with or without prior notice, if we believe in good faith that you have breached any of these Terms or any other terms or policies referred to in these Terms.
We reserves the right, at its sole discretion, to accept, hold and/or cancel any reservation of share car tickets made by the you on our mobile application which is deemed to be fraudulent or suspicious by us.
We will Endeavour to inform you in the event of cancellation of reservation, owing to fraud or suspicious activity, to the best of its capacity, but shall not be liable for a failure to communicate to you of such cancellation.
These Terms are governed by and shall be construed in accordance with the laws of India. The court in Nagaon shall have exclusive jurisdiction in respect of any disputes arising out of or in connection with these Terms or any other.
We reserves the right to modify these Terms at any time with or without any further notice by uploading the revised Terms on the Mobile application/Website and it is your duty to keep yourself aware of the revisions to the Terms of the mobile application /Website.
Limitation of Liability:
THE WEBSITE/MOBILE APPLICATION “BOLA” WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THE TERMS, SITE, FACILITY, TRANSACTION PROCESSING SERVICE, INABILITY TO USE THE FACILITY OR THE TRANSACTION PROCESSING SERVICE, OR THOSE RESULTING FROM ANY FACILITY PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH THE MOBILE APPLICATION/WEBSITE, BEYOND THE VALUE OF THE LAST TRANSACTION CARRIED OUT BY YOU THROUGH THE WEBSITE.