We’re here 24/7 to answer questions, solve issues, or just chat about your next ride.
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admin@bolaletsgo.com
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Nagaon, Assam,India +91 7002729565
24/7 Emergency Line
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Our Office
Nagaon, Assam,India
‘Bola’ is a registered trademark brand of Bolaletsgo Tours and Travels Private Limited,
recognized and incubated by the Assam Startup Company.
It is a platform where a driver or vehicle owner can share empty seats well in advance of the journey date
to reduce travel costs, road traffic, and environmental pollution.
People traveling on the same route can search for seats, select seats, make payments,
and travel together—making journeys economical, faster, and more comfortable.
Download the Bola app from the Google Play Store.
You will get two login options:
• Using WhatsApp number with OTP
• Using Google account
Select your preferred option and complete the required details.
Go to My Rides from the menu.
Enter the pickup location, drop location, number of passengers, and travel date,
then tap Search.
If no ride is available on your selected route,
you will be notified via notifications when a new ride is published.
Please ensure mobile notifications are enabled.
Tap on an available ride and check vehicle details,
driver safety status, timing, preferences, and reviews.
If satisfied, select a seat and tap Proceed to Pay.
After payment, go to My Rides → Booked to view the owner’s contact number.
You may contact the driver via in-app chat or call to confirm pickup location and time.
Tap Publish on the home page and enter:
start and end locations, date and time, travel preferences,
and available seats for booking.
Optionally, add stopover cities and set the fare.
Tap Publish to confirm. You will receive a confirmation message on WhatsApp.
View your ride in My Rides → Published.
You will receive an instant notification when someone books your ride.
Booking details can also be viewed in My Rides → Published.
As per the cancellation policy mentioned in the app or website,
a certain amount may be deducted.
The remaining amount will be refunded within 7 working days.
The cancellation policy will apply.
An amount may be deducted from your wallet,
and passengers may leave negative reviews.
To receive payment:
1. Start the trip
2. Verify passengers using OTP
3. Tap the Reach button after completing the trip
After deducting a 15% commission,
payment will be credited to your account within 3 working days.
Keep your mobile location enabled.
Update SOS numbers in Profile → Edit.
In case of emergency, press the SOS button.
Your trip details, live location, and vehicle number
will be sent to SOS contacts, and an option to call 112 will appear.
Yes. Both drivers and passengers can give reviews after completing a trip.
You can also provide feedback on the Google Play Store.
Bad reviews may lead to temporary account hold or cancellation.
However, you will be given sufficient time to explain your side.
Tap Top Up, select a payment method,
enter the amount, and complete the payment.
Tap Withdraw and submit a request.
The amount will be credited to your bank account within 3 working days.
Go to Profile → Vehicles → Add Vehicle.
Enter the vehicle number (auto-verified),
then add vehicle type, brand, model, color,
registration year, and seat count.
Vehicles can also be added while publishing a ride.
Go to Profile → Account Verification:
• Aadhaar: Enter number, submit OTP, upload front and back images
• Driving Licence: Enter licence number and upload documents
• PAN: Enter PAN number (auto-verified)
Note: The registered name must match the Aadhaar name.
‘ব’লা’ হৈছে Bolaletsgo Tours and Travels Private Limited-ৰ এটা ট্ৰেডমাৰ্ক পঞ্জীয়নভুক্ত ব্ৰেণ্ড,
যাক অসম ষ্টাৰ্টআপ কোম্পানীয়ে স্বীকৃতি আৰু ইনকিউবেট কৰিছে।
এই প্লেটফৰ্মত এজন চালক বা গাড়ীৰ মালিকে যাত্ৰাৰ তাৰিখৰ বহু আগতেই নিজৰ খালী আসন শ্বেয়াৰ কৰিব পাৰে
যাতে যাত্ৰা খৰচ, পথৰ যানজট আৰু পৰিবেশ প্ৰদূষণ হ্ৰাস পায়।
Google Play Store-ৰ পৰা Bola এপটো ডাউনলোড কৰক।
আপুনি দুটা লগ ইন বিকল্প পাব—
• WhatsApp নম্বৰ আৰু OTP ব্যৱহাৰ কৰি
• Google একাউণ্ট ব্যৱহাৰ কৰি
আপোনাৰ পছন্দৰ বিকল্পটো বাছনি কৰি প্ৰয়োজনীয় তথ্য পূৰণ কৰক।
মেনুৰ পৰা My Rides ছেকচনত যাওক।
পিকআপ লোকেচন, ড্ৰপ লোকেচন, যাত্ৰী সংখ্যা আৰু যাত্ৰাৰ তাৰিখ লিখি
Search বুটামত টেপ কৰক।
‘बोला’ Bolaletsgo Tours and Travels Private Limited का एक रजिस्टर्ड ट्रेडमार्क ब्रांड है,
जिसे असम स्टार्टअप द्वारा मान्यता और इनक्यूबेशन प्राप्त है।
यह एक ऐसा प्लेटफॉर्म है जहाँ ड्राइवर या वाहन मालिक यात्रा से पहले अपनी खाली सीटें साझा कर सकते हैं,
जिससे यात्रा खर्च, सड़क ट्रैफिक और पर्यावरण प्रदूषण कम होता है।
Google Play Store से Bola ऐप डाउनलोड करें।
लॉग इन के लिए दो विकल्प उपलब्ध हैं—
• WhatsApp नंबर और OTP के माध्यम से
• Google अकाउंट के माध्यम से
अपनी सुविधा अनुसार विकल्प चुनें और आवश्यक जानकारी भरें।
मेनू में जाकर My Rides सेक्शन खोलें।
पिकअप लोकेशन, ड्रॉप लोकेशन, यात्रियों की संख्या और यात्रा की तारीख दर्ज कर
Search पर टैप करें।
यदि आपकी चुनी हुई रूट पर कोई राइड उपलब्ध नहीं है,
तो जैसे ही नई राइड पब्लिश होगी आपको नोटिफिकेशन के माध्यम से सूचित किया जाएगा।
कृपया मोबाइल नोटिफिकेशन चालू रखें।
उपलब्ध राइड पर टैप करें और वाहन विवरण, ड्राइवर की सेफ्टी स्टेटस,
टाइमिंग और रिव्यू देखें।
संतुष्ट होने पर सीट चुनें और Proceed to Pay पर टैप करें।
पेमेंट के बाद My Rides → Booked सेक्शन में जाकर ड्राइवर का संपर्क नंबर देखें।
होम पेज पर Publish बटन पर टैप करें और
शुरू और समाप्ति स्थान, तारीख, समय, यात्रा से जुड़ी प्राथमिकताएँ
और उपलब्ध सीटों की जानकारी भरें।
आवश्यकता हो तो स्टॉपओवर शहर जोड़ें और किराया सेट करें।
Publish करने के बाद आपको WhatsApp पर कन्फर्मेशन मैसेज मिलेगा।
जैसे ही कोई यात्री आपकी राइड बुक करेगा,
आपको तुरंत नोटिफिकेशन प्राप्त होगा।
आप My Rides → Published सेक्शन में जाकर बुकिंग विवरण भी देख सकते हैं।
ऐप और वेबसाइट पर दी गई कैंसिलेशन पॉलिसी के अनुसार
कुछ राशि काटी जा सकती है।
शेष राशि 7 कार्यदिवसों के भीतर आपके अकाउंट में रिफंड कर दी जाएगी।
कैंसिलेशन पॉलिसी लागू होगी।
आपके वॉलेट से राशि कट सकती है
और यात्री आपको नेगेटिव रिव्यू दे सकते हैं।
पेमेंट प्राप्त करने के लिए—
1. ट्रिप शुरू करें
2. यात्री को OTP से वेरिफाई करें
3. ट्रिप पूरी होने पर Reach बटन दबाएँ
15% कमीशन काटने के बाद,
3 कार्यदिवसों के भीतर राशि आपके अकाउंट में क्रेडिट हो जाएगी।
मोबाइल की लोकेशन ऑन रखें।
Profile → Edit में जाकर SOS नंबर अपडेट करें।
इमरजेंसी में SOS बटन दबाने पर
आपकी लोकेशन, ट्रिप डिटेल्स और वाहन नंबर
SOS कॉन्टैक्ट्स को भेज दिए जाएंगे
और 112 पर कॉल करने का विकल्प खुलेगा।
हाँ। हर राइड पूरी होने के बाद
ड्राइवर और यात्री दोनों एक-दूसरे को रिव्यू दे सकते हैं।
आप Google Play Store पर भी फीडबैक दे सकते हैं।
लगातार खराब रिव्यू मिलने पर
आपका अकाउंट अस्थायी रूप से होल्ड या स्थायी रूप से कैंसिल किया जा सकता है।
हालांकि, आपको अपना पक्ष रखने का पूरा अवसर दिया जाएगा।
Top Up पर टैप करें,
पेमेंट मेथड चुनें,
राशि दर्ज करें और पेमेंट पूरा करें।
Withdraw पर टैप करके रिक्वेस्ट सबमिट करें।
3 कार्यदिवसों के भीतर राशि आपके बैंक अकाउंट में ट्रांसफर कर दी जाएगी।
Profile → Vehicles → Add Vehicle पर जाएँ।
वाहन नंबर दर्ज करें (सिस्टम ऑटो-वेरिफाई करेगा),
फिर वाहन का प्रकार, ब्रांड, मॉडल, रंग,
रजिस्ट्रेशन वर्ष और सीटों की संख्या भरकर सेव करें।
यात्रियों और ड्राइवरों की सुरक्षा सुनिश्चित करने के लिए
अकाउंट वेरिफिकेशन आवश्यक है।
अधिकांश ड्राइवर केवल वेरिफाइड यात्रियों को ही स्वीकार करते हैं।
बिना वेरिफिकेशन के सीट बुकिंग संभव नहीं है।
Terms & Conditions
Last Updated: January 1, 2024
1. Introduction
These Terms & Conditions (“Terms”) govern your use of the Bola mobile application and website.
By accepting or using the platform, you agree to be legally bound by these Terms.
If you do not agree, you must not use the app or its services.
2. Role of Bola
Bola is a technology platform that connects riders with car/bike owners who provide
empty seats for shared journeys. Bola:
Does not own or operate any car or bike.
Does not act as a transportation service provider.
Does not verify the accuracy of seat availability or vehicle details provided by owners.
Only facilitates booking, communication, and payment services.
3. Indemnification
The car/bike owner (Mobility Service Provider) agrees to indemnify and hold harmless Bola,
its affiliates, employees, and partners from:
Service breach or violation of obligations.
Any unlawful acts or violations of transport laws.
Damage to Bola’s reputation due to owner’s actions.
Misconduct, fraud, theft, negligence, or accidents during rides.
Personal injury, death, or property damage to riders resulting from the use of the vehicle.
Failure to pay taxes, fees, fines, or government dues.
Note: Decision of Bola admin is final and binding in case of disputes.
4. Bola’s Limitation of Liability
Bola is not responsible for:
Timely arrival or departure of vehicles.
Driver conduct, behavior, or safety compliance.
Condition or cleanliness of vehicles.
Trip cancellations by either rider or owner.
Baggage loss or damage.
Incorrect boarding point information.
Seat changes or last-minute adjustments made by the owner.
Under all circumstances, the maximum liability of Bola is limited to
INR 1,000 (One Thousand Only).
5. User Responsibilities
Verify boarding point by contacting the car/bike owner.
Carry valid government ID (Aadhaar, PAN, Passport, Voter ID, etc.).
Reach the boarding point at least 30 minutes before departure.
Ensure the accuracy of personal and travel details.
Do not transfer or resell your ticket.
6. Cancellation Policy
Ride cancellations must be done via the Bola app or website only.
Cancellation charges may apply as per the Bola cancellation policy.
7. Payment & Commission
Full payment must be made during online booking, including base fare, GST, and service fees.
Bola deducts 15% commission from each seat booking.
Remaining amount is transferred to the owner’s bank account within
7 working days.
8. Legal Compliance
Car/bike owners must ensure full compliance with:
Motor Vehicle Act & Rules
Transport Department Regulations
State Government and Central Government guidelines
Any fines, penalties, or legal actions must be handled solely by the owner/rider,
and not by Bola.
9. Governing Law & Dispute Resolution
These Terms shall be governed by the laws of India.
All disputes are subject to the exclusive jurisdiction of
Guwahati, Assam courts only.
10. Final Disclaimer
The rider and owner are entirely responsible for providing correct information.
Bola is not responsible for any false, misleading, or incomplete data
shared by users or owners.
This Privacy Policy describes how BOLALETSGO TOURS AND TRAVELS PRIVATE LIMITED
(“Bola”, “we”, “our”, “us”) collects, uses, protects, and shares your personal information when
you use our mobile app or website. By accessing or using Bola, you agree to the terms of this policy.
2. Information We Collect
Personal Information: Name, phone number, email address.
ID Verification: Aadhaar, PAN, Voter ID, Passport (only when required).
Publisher/Driver Data: Vehicle details, driving license, insurance documents, bank details for payouts.
Device Information: IP address, device model, OS details, app version, location (when permitted).
Payment Information: UPI/Wallet/online payments (we do NOT store card numbers or UPI PINs).
3. How We Use Your Information
To process bookings and match riders with publishers.
To verify your identity and enhance security.
To manage payments, refunds, and commissions.
To provide customer support and resolve disputes.
To prevent fraud, violations, and abuse of the platform.
To improve app performance, features, and personalization.
4. When We Share Your Information
With Publishers: Your name and contact number are shared to complete bookings.
With Law Enforcement: When required under Indian law or for safety reasons.
With Service Providers: Payment gateways, SMS/OTP providers, hosting partners.
We do NOT sell or rent your data to advertisers or outside companies.
5. User Responsibilities
You must provide real, accurate, and updated information.
You must carry a valid government ID during boarding.
You must follow safety guidelines and act responsibly.
Any misuse of the platform may result in account suspension.
6. Data Security
We use encryption, secure servers, firewalls, and limited access control to protect your data.
However, no online service is completely risk-free, and you use Bola at your own discretion.
7. Data Retention
We retain your information as long as your account is active or as required by law for audit,
taxation, compliance, and security purposes.
8. Your Rights
Request access to the data we store about you.
Request correction of inaccurate information.
Request deletion (unless restricted by law).
Withdraw permissions such as location access.
9. Cookies & Tracking
Our website/app uses cookies for analytics, performance improvement, and a smoother experience.
You can disable cookies through your browser, although some features may stop working.
10. Third-Party Services
Bola uses trusted partners such as payment gateways, SMS services, hosting providers, and
analytics tools. These third parties follow strict privacy and security standards.
11. Changes to This Privacy Policy
Bola may update this Privacy Policy from time to time. Any changes will be posted on this page,
and continued use of the service means you accept the updated terms.
12. Contact Information
For privacy concerns, please contact us:
Email: admin@bolaletsgo.com
Company: BOLALETSGO TOURS AND TRAVELS PVT LTD
Location: Nagaon, Assam, India
Refund & Cancellation Policy
Last Updated: January 1, 2024
1. Cancellation by Rider (Passenger)
Riders must cancel their booking through the Bola mobile app only.
Open the app → Go to My Ride → Booked section → Select booking → Press the red Cancel button.
The refund will be automatically credited to the original payment bank account.
Service charges / Bank charges are non-refundable.
Refund will be processed within 7–14 business days.
Free cancellation does not include add-ons, convenience fees, or service charges.
Refund Structure (Based on time left before departure)
Time Before Departure
Refund Amount
0 – 3 Hours
0% Refund
3 – 6 Hours
50% refund (fare only, excluding Govt & Bank charges)
6 – 12 Hours
75% refund (fare only, excluding Govt & Bank charges)
12 – 24 Hours
100% refund (fare only, excluding Govt & Bank charges)
2. Cancellation by Publisher (Driver/Owner)
Publishers must cancel their published ride through the Bola app.
Open app → Go to Publishes → Select ride → Press the red Cancel button.
Cancellation charges will appear in the Wallet section.
Charges will be automatically debited from the publisher’s wallet balance.
Cancellation Charges (Driver Side)
Time Before Departure
Cancellation Charge
0 – 3 Hours
50% of the booking amount
3 – 6 Hours
25% of the booking amount
6 – 12 Hours or more
0% (No charge)
3. Modifications & Termination
Bola reserves the right to modify, suspend, or terminate the cancellation/refund policy or
update these terms at any time without prior notice.
4. Limitation of Liability
Bola is not responsible for losses caused due to political unrest, social disruptions,
natural emergencies, or events beyond our control.
Bola’s maximum liability is limited to the refund amount stated under this policy.